This Contact Us page gives Zgmdw ceramic infuser-cup customers one verified place to find the store operator, support schedule, email address, telephone number, and physical business address.
OUR IDENTITY
Legal Business Name: 1212 NW 18TH AVE LLCStore Name: Zgmdw
Physical Business Address: 2920 NW 107th Avenue, Coral Springs, FL 33065, United States
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: support@zgmdw.shopBusiness Phone Number: +1 (440) 427-3481
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
Customer messages are reviewed during the support hours above. If a request involves shipping, return inspection, payment verification, damaged goods, or carrier review, we may ask for extra order details before the case can be completed. For a tea-cup question, identify the SKU and note whether the request concerns capacity, cup shape, handle, lid fit, knob, steel basket, round perforations, vertical slots, mesh panels, support flange, lift tabs, folding handle, glaze, delivery condition, inspection, steeping setup, hand washing, drying, or a missing component. Please do not add tea, water, heat, washing, or use while a non-defective return request is being reviewed.